we aim to provide a satisfying shopping experience. If you’re not entirely satisfied with your purchase, our Refund and Returns Policy outlines how you can return products for a refund or exchange.
Returns
Eligibility for Returns
- Time Frame: You can return items within 30 days of receipt.
- Condition: Items must be in their original condition, unused, and with all packaging and tags intact.
- Exceptions: Some items, such as perishable goods, personalized items, or hygiene-sensitive products, may not be eligible for return.
How to Return
- Contact Us: Reach out to our customer service at contact@payeasyshop.com to initiate a return. Provide your order number and reason for return.
- Return Authorization: We will provide you with a Return Authorization Number and instructions on how to send back the item.
- Packaging: Securely pack the item, including the original receipt or proof of purchase.
- Shipping: Send the item to the address we provide. You are responsible for return shipping costs unless the return is due to our error.
Refunds
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Rejection: If the return does not meet our policy conditions, we will inform you, and no refund will be issued.
- Processing Time: Refund processing can take up to a certain number of days, depending on your card issuer’s policies.
Exchanges
We replace items if they are defective or damaged. If you need to exchange an item, follow the same procedure as for returns.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Contact Us
For more information, questions, or assistance with returns and refunds, please contact our customer service team at contact@payeasyshop.com.
Thank you for shopping at PayEasyShop.com. Your satisfaction is our priority.